Frequently Asked Questions about The Flats at West Alabama
| Our office hours are Monday through Friday, 10:00 AM to 6:00 PM, and Saturday from 10:00 AM to 5:00 PM. We are closed on Sundays. |
| Yes, The Flats at West Alabama is absolutely pet-friendly. We welcome both cats and dogs, and most breeds are allowed. There are a few standard breed restrictions, and all pets must be registered through Our Pet Policy. |
| We offer a variety of floor plans, including studio, one-bedroom, two-bedroom, & three-bedroom layouts. Each option comes in multiple sizes and styles so you can choose the space that best fits your needs. |
| We are located at 3623 West Alabama Street in the Upper Kirby/River Oaks neighborhood of Houston, close to great dining, shopping, and major thoroughfares. |
| We are unique because of our convenient, yet tucked away location, our modern interior finishes, gas stove cooks, and the level of service we provide. Residents love that everything they need is close by and that the community stays well-maintained. |
| We do not offer furnished units. |
| We are a 100% non-smoking community, so smoking is not allowed inside the homes or anywhere on the grounds. This helps us maintain a clean and comfortable environment for all residents. |
| Scheduling a tour is easy. You can request a time through our website or call our leasing office at 833-342-1982. Our office is open Monday through Friday from 10 a.m. to 6 p.m., Saturday from 10 a.m. to 5 p.m., and closed on Sunday. |
| To apply, you’ll need a valid photo ID, proof of income (i.e. paystubs, offer letter, tax returns), and a bank statement. |
| We review income, credit, background, and rental history all together as part of the screening process. Combined gross income must meet at least 3 times the monthly base rent amount. |
| Applications are generally completed online through our website. |
| Yes. The community requires renters insurance with a minimum liability coverage of $100,000. |
| Application screening is performed via ApproveShield, and the overall process typically takes 3-5 business days once all required documents are received. |
| Yes, we do offer short-term lease options with a minimum term of 6 months. Availability and pricing can vary based on several factors such as your desired move-in date. |
| Yes, we run both background and credit checks as part of our standard screening process. |
| Utilities are separately charged and not included with rent. |
| Residents are responsible for electricity, gas, water, sewer, trash, and any optional services such as internet or cable. Please see our community fee guide for a comprehensive list of required and recurring fees. |
| Rent is due on the 1st of each month. Payments can be made online through the resident portal using electronic methods such as ACH or debit/credit card. |
| We offer a wide variety of lease terms ranging from 6-15 months. |
| Residents must provide proof of renters insurance, electricity, gas, and payment of all move-in charges such as rent, deposits, and applicable fees. |
| Subletting is not permitted. Lease transfers are allowed after 6 months of residency and require management approval. A new deposit and transfer fee may be required. |
| Residents are required to provide proper written notice according to their lease agreement, return all keys/permits, and leave the apartment in clean condition and free of damages. Final charges are assessed after move-out based on inspection results. |
| The Flats at West Alabama offers a fitness center, pool, business center, dog wash station and various resident lounge areas. |
| Amenity hours vary. Most amenities are open 24/7 with the exception of the pool, which is open from 10am-10pm. |
| Our clubroom and sky lounge spaces are available for reservation. Availability and any associated fees are determined by management. |
| Wi-Fi is available in most of our amenity areas. |
| Yes. The Flats at West Alabama offers a fully furnished guest suite that feels like a boutique home-style stay complete with cozy bedding, modern décor, Wi-Fi access, and all the essentials for a comfortable visit. |
| Yes. We offer a covered, 7-level parking garage with abundant parking on a first-come first-served basis. We also offer reserved parking for an additional monthly fee. |
| Package deliveries are largely managed by residents through the Fetch app. |
| Yes! Resident events are typically hosted on a monthly basis. |
| Residents can reserve the guest suite through the leasing office via email or phone, and by completing our guest suite agreement. The nightly rate is $125.00, plus a one-time cleaning fee of $75.00. |
| Yes. Guest parking is available onsite at the top level of the parking garage in any uncovered spaces. |
| Guests may access the building with resident-provided access via the Door app. |
| Yes. The Flats at West Alabama provides accessible entry points and common-area pathways that accommodate individuals with disabilities. |
| Yes. Key amenities and shared spaces are designed with accessible routes and features. |
| Yes. Accessible parking spaces are available onsite in designated areas. |
| The Flats at West Alabama is a pet-friendly community. |
| Up to two pets are permitted per apartment. |
| Service animals are permitted and must be registered and approved via Our Pet Policy. |
| The community offers pet-friendly outdoor areas such as a dog wash and pet waste stations. |
| A pet deposit, pet fee, and monthly pet rent apply per pet. Please see our community fee guide for a comprehensive list of required and recurring fees. |
| The Flats at West Alabama is located in the Upper Kirby / Greenway Plaza area of Houston. |
| Nearby options include retail and dining in Highland Village and at the Galleria mall, with grocery stores such as H-E-B, Whole Foods, Central Market and Trader Joe’s located just a short 5-minute drive away. Tiny Boxwood's restaurant and their famous dessert shop, Tiny's Milk & Cookies, is located directly in front of our community. |
| The community is zoned to Houston ISD schools. Elementary: Poe; Middle: Lanier; High: Lamar. |
| Nearby universities include Rice University, University of Houston, and St. Thomas University, all within a convenient commuting distance of about 15-20 minutes. |
| Public transit stops are located within walking distance along major nearby streets, providing access to METRO bus routes. |
| Residents pay rent through the online resident portal using ACH or card payment options. |
| Lease renewals are completed through the resident portal after receiving an offer to renew. |
| Maintenance requests are submitted through the online resident portal. Emergency requests should additionally be reported directly to the office or on-call team. |
| The Flats at West Alabama provides an online resident portal for payments, maintenance requests, lease management, and community updates/events. |
| Residents receive several perks through the Resident Experience app and Bilt Payment Rewards. |
| The Flats at West Alabama offers one, two, and three-bedroom apartment homes. Our one-bedrooms range from about 639 to 953 square feet, our two-bedrooms from 910 to 1,594 square feet with two full bathrooms, and our three-bedrooms reach up to 1,793 square feet. You can view every layout and current availability on our floor plans page. |
| Our apartment homes come with 10-foot ceilings, hardwood-style flooring, quartz countertops, stainless steel appliances, gas ranges, and an in-home washer and dryer. You’ll also find spacious closets with built-in shelving, bathroom vanities with illuminated mirrors, and private balconies. Select homes add city views, private grass yards, and stainless steel wine refrigerators. |
| Yes, we are a pet-friendly community and welcome both cats and dogs, with a limit of two pets per home and a weight limit of 100 pounds each. Some breed restrictions apply, and we have an on-site dog washing station to help your companion stay clean. For more details about our pet policy, please contact our on-site leasing team. |
| Our community is built around a pool with a tanning deck, grill stations, and an outdoor entertainment space, plus a sky lounge with city views. You’ll also find a 24/7 athletic center with Precor equipment, a club area with a billiards table and entertainment bar, a business center with a conference room, Nespresso and Virtu coffee bars, and a Zen garden courtyard. Explore the full list on our amenities page. |
| Yes, we have a 24/7 athletic center outfitted with a Precor cardio theater, so you can work out on your own schedule. It sits alongside our other community spaces, including the pool, sky lounge, and business center. |
| We do. Our pool features a tanning deck, grill stations, and an outdoor entertainment space, making it one of the most popular gathering spots at The Flats at West Alabama. It’s a comfortable place to relax or spend time with friends. |
| We’re located in the Upper Kirby District at 3623 W Alabama St, just a few miles from Rice University. The University of Houston and the Texas Medical Center are also a short drive away, keeping you close to the area’s major campuses and institutions. |
| Our Upper Kirby location sits about six miles southwest of downtown Houston, with quick access to I-69 and I-610. Midtown is close by as well, and there are bus stops on Richmond Avenue for getting around the city. |
| There’s plenty to enjoy close to home. Buffalo Bayou Park and River Oaks Park offer green space and trails, and the Houston Zoo is a short drive away. For culture, the Museum of Fine Arts and the Houston Museum District are nearby, while Uptown Park and The Galleria cover your shopping. You can read more about the area on our neighborhood page. |
| Yes, The Flats at West Alabama is a gated community with a controlled-access building, adding an extra layer of privacy and peace of mind. Our team is also on-site to help residents throughout the week. |
| Yes, we offer a guest suite so visiting friends and family have a comfortable place to stay. For details on reserving the guest suite, please contact our on-site leasing team. |
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